Domain & DNS problems
Domains, nameservers, and DNS propagation. Start with the free guide that matches your situation.
"This Site Can't Be Reached" Error
The browser shows "This site can't be reached" with a code like DNS_PROBE_FINISHED_NXDOMAIN or ERR_CONNECTION_TIMED_OUT — and it's not clear whether it's you, the domain, or the server.
Read the guideDNS_PROBE_FINISHED_NXDOMAIN on Your Own Website
Chrome says "This site can't be reached" with the code DNS_PROBE_FINISHED_NXDOMAIN when you try to open your own business website. It means the browser could not find any address for your domain name at all.
Read the guideDomain Expired or Not Resolving caution
Your domain no longer loads your site, points to the wrong place, or shows a "server not found" error — and email on the domain may have died with it.
Read the guideDomain Registered to Someone Else (Like Your Web Developer) caution
Your business domain is registered to someone else — often your web developer, a former employee, or a marketing agency — so they, not you, legally control the name your customers type in and the email that runs on it.
Read the guideDomain Renewal Scam Letters and Fake Domain Invoices
Domain renewal scam letters and emails — an official-looking notice says your domain is expiring, needs "search engine registration", or is about to be registered by someone in Asia, and asks you to pay or act fast.
Read the guideHow Long Does DNS Propagation Take? (and Why You See the Old Site)
How long does DNS propagation take? Usually minutes to a few hours, occasionally up to 48 — and until it finishes, some people (often you) keep seeing the old website or the old email server.
Read the guideHow to Point a Domain to Your Website
You bought a domain (or a website) and need to connect the two so the domain shows your site — a five-minute change surrounded by a day of patience.
Read the guideHow to Transfer a Domain to Another Registrar Safely
How to transfer a domain to another registrar — you want to move your domain name from one company to another without breaking your website or email, and the words unlock, EPP code, and 60-day lock are getting in the way.
Read the guideSite Only Works With (or Without) 'www'
Your website loads at one version of the address but not the other — www or non-www fails, errors, or warns. To servers they're two different addresses until you make them agree.
Read the guideWebsite Down for Some Visitors but Not Others
The site loads fine on your screen, but a customer swears it is down — and you cannot fix, or even see, what they are seeing.
Read the guideNot sure which guide fits?
The Website Help Finder asks a few short questions and points you to the safest next step.
Use the Website Help Finder