Squarespace Contact Form Not Working
Squarespace forms send submissions wherever each form was told to send them — an email address, a Google Drive spreadsheet, Mailchimp — and any of those connections can quietly break.
Common signs of this issue
- You test the form, it thanks you, and nothing arrives in your inbox.
- A customer mentions filling in the form and you never saw their message.
- Submissions used to arrive and stopped — often around the time a Google password was changed or an old email account was retired.
- A warning about disconnected storage appears next to a form in your Squarespace Forms panel.
- The Google Drive spreadsheet that used to collect entries has stopped gaining rows.
- You reply to form notifications and customers say they never heard back from you.
Safe checks you can do yourself
None of these require sharing passwords with anyone.
- Open the Forms panel in your Squarespace dashboard and look for warnings. When a storage connection breaks — a disconnected Google account, a revoked Mailchimp link — Squarespace shows a notice next to the affected form.
- Check each form's own email setting. In Squarespace, the notification address is set per form block, inside that form's storage settings — it is not automatically your account email. A form built years ago can still be pointing at an address nobody reads.
- Submit a test yourself from a personal email address with a realistic sentence, note the time, then check every place that form stores to: the notification inbox, its spam folder and any Promotions tab, the Google Drive spreadsheet, and Mailchimp if connected.
- If the form stores to Google Drive, open the spreadsheet and see when the last row was added. If rows stopped on a specific date, ask what happened to that Google account then — a changed password or a security review can revoke Squarespace's access without telling you.
- Search the notification inbox for the form's name or "form submission" — including spam. Some mail filters file Squarespace's notification emails away unread.
- If you have more than one form on the site, test each one. Because storage and email are set per form, one can be broken while the others work — a newsletter form delivering fine proves nothing about the contact form.
- Check how you reply to enquiries. The notification email arrives from a Squarespace sending address; the visitor's real address is in the message body. If you hit reply without checking, your answer goes to a no-reply address and the customer hears nothing.
- Test the form on your phone as a visitor would — a page edit can hide a required field or the submit button on mobile without affecting the desktop view.
What this usually means
Squarespace forms deliver each submission to whatever storage that particular form was connected to — email notification, a Google Drive spreadsheet, Mailchimp, or several at once. The classic failure is one of those connections breaking silently from your point of view: you change a Google password or retire an old account, and the pipe that carried your enquiries is gone. Squarespace does flag disconnected storage in the Forms panel, but only if you go and look.
The second pattern is the per-form email address. Because notifications are configured on each form block individually, sites accumulate forms pointing at whoever built them — a former employee, a designer, an address from a previous email provider. The form works perfectly; it is faithfully notifying an inbox nobody opens.
And a subtle third: the form works, the notification arrives, the owner replies — and the reply goes nowhere, because it went to the notification email's sending address instead of the visitor's own address shown inside the message. From the customer's side this is indistinguishable from being ignored. If people say you never answered, check where your replies have been going before assuming the form is broken at all.
What not to do
- Don't delete and rebuild the form as a first step — you lose its settings and any working connections, and the misdirected notification address usually gets recreated along with it.
- Don't assume the form is fine because it shows a thank-you message. That only proves the visitor's half worked; the storage and notification half is where things break.
- Don't reconnect Google Drive to a different Google account without noting where the old spreadsheet lives — you can end up with entries split across two accounts.
- Don't reply to a form notification without checking the recipient — the visitor's real address is in the message body, not in the From line.
- Don't rely on a single storage method for a business-critical form. Email plus a spreadsheet means one silent failure no longer costs you every enquiry.
- Don't consider it fixed until one real test submission has arrived everywhere it should — inbox, spreadsheet, and any mailing list.
When to get help
Most Squarespace form problems are settings, not code, and the Forms panel plus one careful test usually finds them within the hour. Bringing in help makes sense when the trail crosses accounts you can no longer open — storage connected to a departed employee's Google account, notifications going to an address at an email provider you left — or when submissions are missing from every storage method at once. Someone who works with Squarespace regularly can untangle the connections and set each form to notify the right inbox in a single session, and the audit tends to surface other forms quietly pointing at the wrong place before those cost you enquiries too.
Not sure what to do next?
Answer a few short questions and we'll point you to the safest next step — DIY, a freelancer, or a direct review. No passwords required.
Is this a business website? If this issue may be costing you leads, sales, or trust, you may want a direct review instead of trial and error.
Frequently asked questions
Where do Squarespace form submissions go?
Wherever each form's storage settings say: an email notification address, a connected Google Drive spreadsheet, Mailchimp, or a combination. Each form block has its own settings, so different forms on the same site can deliver to different places.
Why did my Squarespace form stop sending me emails?
The most common causes are a broken storage connection — often a Google account whose password change revoked Squarespace's access — a notification address that is per-form and pointing somewhere old, or the notifications landing in spam. Check the Forms panel for a disconnection warning first.
How do I know if my form's storage is disconnected?
Open the Forms panel in your Squarespace dashboard. Squarespace shows a warning next to any form whose connected storage has stopped working. If the form stores to Google Drive, opening the spreadsheet and checking the date of the last row tells you when it broke.
Does my Squarespace form send notifications to my account email automatically?
No. The notification address is set individually on each form block, inside its storage settings. If a form was built pointing at an old or personal address, it stays that way until someone changes it — changing your account email does not update it.
Why do customers say I never replied when I answer every form message?
Check where your replies went. Squarespace notifications arrive from a Squarespace sending address, and hitting reply sends your answer there — not to the customer. The visitor's real email address is shown inside the message body; that is the address to write to.
Can I recover form submissions I missed?
If any storage method was still working — a spreadsheet gaining rows, notifications piling up in spam or an old inbox — the messages are recoverable from there. If every connection was broken, submissions from that period may be gone — a good argument for connecting a spreadsheet as a permanent backup.